A Guide to Empathy at Work

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Course features
  • Self-paced & Interactive
  • Device Independent
  • Certificate of Completion
  • Scenarios
  • Videos
  • Knowledge Checks
  • 60 mins
Course overview
Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their coworkers and managers to notice when they’re happy or in distress.

In this course, you’ll first learn what empathy is and why it’s an essential business skill. Then, you’ll uncover how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.

Course ID: ML_PS_021

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Certification included
On successful completion of the course, you will receive a Certificate of Completion, to showcase the skills gained through this course. 

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