Cultural Sensitivity in Customer Service

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Course features
  • Self-paced & Interactive
  • Device Independent
  • Certificate of Completion
  • Video
  • Knowledge Checks
  • 65 mins
Course overview
"Every day, businesses interact with people across a variety of cultures—from the call center employee taking complaints from across the globe to the barista taking orders from a customer in front of them. These exchanges can strengthen or ruin a business deal. That’s why it’s crucial to learn to practice cultural sensitivity in customer service. 
In this course, explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication and customer service. These skills help create connections amid differences, an understanding of cultural cues, and respect for cultures different from our own."

Course ID: ML_CS_003

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Certification included
On successful completion of the course, you will receive a Certificate of Completion, to showcase the skills gained through this course. 

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