Customer Communication Essentials

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Course features
  • Self-paced & Interactive
  • Device Independent
  • Certificate of Completion
  • Scenarios
  • Videos
  • Knowledge Checks
  • 100 mins
Course overview
Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems, or developing rapport with customers—a positive experience starts with friendly, empathetic, and effective communication. 
In this course, learn how to improve the customer experience by becoming a better listener and communicator. Some specific skills you’ll develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalized support. At the end of the course, practice everything you’ve learned with a real-world customer scenario.

Course ID: ML_CS_005

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Certification included
On successful completion of the course, you will receive a Certificate of Completion, to showcase the skills gained through this course. 

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