Handling Difficult Customer Service Scenarios

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Course features
  • Self-paced & Interactive
  • Device Independent
  • Certificate of Completion
  • Scenarios
  • Videos
  • Knowledge Checks
  • 75 mins
Course overview
As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help customers successfully navigate through their troubles.

But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity—propelling your customer service talents to the next level.

Course ID: ML_CS_008

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Certification included
On successful completion of the course, you will receive a Certificate of Completion, to showcase the skills gained through this course. 

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