How to Have a Difficult Conversation
Course features
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Self-paced & Interactive
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Device Independent
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Certificate of Completion
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Scenarios
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Knowledge Checks
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25 mins
Course overview
No one loves having a difficult conversation at work—but most of us have had to do it. Because it’s so common, knowing how to navigate a sensitive discussion effectively is essential.
Whether you need to confront a coworker, give an employee bad news, or discuss a delicate issue with your boss, you will learn a four-step process to help you have that difficult conversation. You’ll also learn what to do before, during, and after your discussion to confidently engage your teammates, reach a place of mutual understanding, and overcome issues in the workplace.
Course ID: ML_PS_037
Course ID: ML_PS_037
Certification included
On successful completion of the course, you will receive a Certificate of Completion, to showcase the skills gained through this course.