Resolving Conflict

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Course features
  • Self-paced & Interactive
  • Device Independent
  • Certificate of Completion
  • Videos
  • Knowledge Checks
  • 80 mins
Course overview
At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly.

In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior.

Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness. 

Course ID: ML_LS_017

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Certification included
On successful completion of the course, you will receive a Certificate of Completion, to showcase the skills gained through this course. 

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